Your most common questions answered

This depends on the charging point you are using so please check with the station operator and follow their guidelines.

When you register, you add a payment card to your account. Before charging, a temporary pre-authorisation hold may be placed on the card. At the end of each session, the final amount is charged automatically and your receipt appears under Profile → Receipts. There is no monthly billing.

No, we don't charge you any membership or subscription fees. It's completely free to use the mobile app.

It confirms that your payment method is valid. The hold is released automatically once the final amount is charged.

The app shows the exact price per kWh for every charger. You can compare prices across multiple charging stations and choose the best option.

Yes. You can charge company cars using the app or an RFID key tag. Receipts are available instantly, making expense reporting simple.

The app shows the price per kWh for every charger. You can compare charging stations along your route and pick the best option for your trip.

The average lifespan of an EV battery is generally about 10 to 20 years, but this can vary based on the vehicle model, battery type, and usage patterns. After this period, the battery may still function but with reduced efficiency and range.

The lifespan of an EV battery is influenced by various factors, including the type of battery, vehicle usage, charging frequency, and environmental conditions. Adopting good charging habits, such as avoiding extremes in charging levels and not relying excessively on fast charging, can help maximize the longevity of the battery.

Maximizing battery life and efficiency in electric vehicles (EVs) involves adopting specific charging practices and overall battery management strategies. Keep your battery's state of charge between 20% and 80%. Use Level 1 or Level 2 charging (slow charging) for everyday charging and DC fast chargers for longer trips.

Yes. Your easyCharging account works across supported European countries. Prices, connectors and charging station details are shown in the app before you plug in.

Denmark has one of the densest charging networks in Europe, covering Zealand, Funen and Jutland as well as motorways and ferry routes. easyCharging helps you check availability before stopping, which is useful around the bridges and on island routes.

Yes. The Great Belt Bridge (Storebælt) between Zealand and Funen and the Øresund Bridge to Sweden are tolled, and an electric car is not automatically toll-free. The price varies by vehicle dimensions, payment method and any discount agreement. Check the current official Storebælt prices and Øresund prices before travelling.

Denmark’s low-emission zones cover Copenhagen/Frederiksberg, Aarhus, Odense and Aalborg and regulate diesel vehicles. A fully electric vehicle is not subject to those diesel-emissions requirements, but ordinary traffic and parking rules still apply; see the official low-emission-zone guidance. Low-emission-zone access does not make parking free: in Copenhagen, EVs have paid for municipal street parking since 1 January 2024, and charging bays can require active charging with a three-hour limit on weekdays from 08:00 to 19:00. Check local signs and the official Copenhagen EV-parking rules.

Most UK insurance policies include European cover, but you should confirm this before travelling. Also check that breakdown assistance covers EVs.

You will need a valid passport, UK driving licence, V5C logbook (or hire agreement), insurance documents and a UK identifier displayed on your vehicle. Denmark is in the EU and the Schengen area.

Yes. After crossing the Øresund Bridge, the same easyCharging app and account keep working in Sweden — one login across Denmark, Sweden and the rest of Europe, with no second app to set up.

No. UK EVs use the same CCS and Type 2 connectors as Denmark. Most motorway and city chargers provide tethered cables for DC fast charging.

Some breakdown policies have specific EV conditions. It’s recommended to confirm battery-related coverage before travelling.

All service areas on France's concession motorway network have EV charging infrastructure, although the number, power and availability of chargers vary by location. Check the app before stopping, especially on busy travel days. See the official motorway charging update.

Yes. Electric cars are not generally exempt from French motorway tolls. The amount varies by motorway network, route and vehicle category, and some toll-tag plans offer route-specific discounts. See the French government's current toll information.

Yes, when driving in a low-emission zone (ZFE) or during locally imposed differentiated-traffic restrictions. A battery-electric vehicle receives the green electric classification, but it still needs the sticker. Boundaries, times and exemptions vary locally, so check the official Crit'Air guidance and ZFE map before travelling.

All UK vehicle insurance provides at least the minimum third-party cover required in the EU, but the level and duration of any additional cover can vary. Confirm this with your insurer and check that any breakdown policy covers EV-specific problems. You do not need a green card for France. See the official GOV.UK guidance.

Bring a valid passport and UK driving licence, plus the V5C logbook or a VE103 for a hired or leased vehicle, and make sure your insurance is valid. A UK photocard licence does not need an international driving permit; some paper or island-issued licences may. A separate UK sticker is needed only when the number plate does not already show the UK identifier with the Union flag. Check the official GOV.UK document and identifier rules.

Battery-electric vehicles normally satisfy ZFE access restrictions, but they are not exempt from the Crit'Air display requirement. They receive the green electric sticker; local boundaries, operating times and exemptions can differ. Check the official Crit'Air guidance and ZFE map for your route.

Germany does not impose a general Autobahn toll on passenger cars, including electric cars. Its federal-road toll applies to goods vehicles over 3.5 tonnes; see the official German toll guidance. Austria and Switzerland have separate motorway-vignette rules.

Some German cities still have signed Umweltzonen (low-emission zones). Electric vehicles qualify for the green Umweltplakette but are not generally exempt: they normally need to display it to enter, and an E-licence plate does not replace it. Check the current Federal Environment Agency zone overview and the official sticker guidance before travelling.

An E-Kennzeichen identifies an eligible EV for locally signed privileges, which may include reserved or free parking and use of specifically designated roads or lanes. These are not nationwide entitlements: the municipality and the signs at the location determine what applies. See the official E-licence plate guidance.

Yes. One easyCharging app and card work across borders, so you can charge in Germany and on trips into neighbouring countries without a second app. Remember that Austria and Switzerland require a motorway vignette for the road.

Many Autobahn hubs offer high-power DC charging of 300 kW or more, ideal for short breaks on long drives. The speed you actually reach depends on your vehicle and battery state.

Yes. German-language phone support is available from 08:00 to 19:00 CET, and English-language support is available 24/7.

No. One easyCharging account works in Germany — there’s no need for a German-specific charging app, and you pay with the card you already use.

German public chargers use Type 2 for AC charging and CCS for DC fast charging — the standard across the European Union.

Coverage is strongest along the Mediterranean coast and major motorways, and continues to expand inland. easyCharging helps you check availability before stopping, which is especially useful on quieter interior routes.

Many Spanish motorways are toll-free, but tolled sections remain. An electric car is not automatically exempt: the amount can depend on the road operator, vehicle class and payment method. Check your route in Spain’s official road catalogue and confirm the operator’s current tariff before travelling.

A battery EV registered in Spain qualifies for the DGT “0 Emissions” classification. A foreign-plated vehicle cannot obtain a Spanish DGT sticker; although the DGT recognises equivalent badges from some countries, each city can set its own access and registration rules. Barcelona requires foreign-plated vehicles, including EVs, to be registered before entering its ZBE. Check the official DGT guidance and the Barcelona foreign-vehicle rules before travelling.

You will need a valid passport, UK driving licence, V5C logbook (or hire agreement), insurance documents and a UK identifier displayed on your vehicle.

Battery EVs normally meet ZBE emissions requirements, but foreign-vehicle registration rules still apply. Parking benefits are separate and set by each municipality, so do not assume that EV parking is free or discounted. In Madrid, for example, free green- and blue-zone SER parking applies to vehicles classified as “0 Emissions” in the DGT register; see the official Madrid SER rules. Foreign-plated drivers should confirm local recognition or registration and always follow street signs.

Switzerland has dense charging coverage, including on motorways and in mountain resorts. easyCharging helps you check availability before stopping, which is especially useful on Alpine routes and at high-demand passes.

Yes. Cars and other light vehicles up to 3.5 tonnes, including EVs, need a vignette on designated Swiss motorways and expressways. The adhesive vignette and e-vignette both cost CHF 40 and have the same annual validity period; there is no daily, weekly or monthly option. The e-vignette is linked to the number plate. See the official Swiss motorway-charge guidance.

Switzerland has no nationwide environmental-sticker scheme, but Geneva is an important exception. During declared pollution peaks, it can temporarily restrict traffic in the central canton from 06:00 to 22:00; vehicles, including EVs, must display an authorised Stick'AIR sticker to enter, and EVs are category 0. Outside an activation, no Stick'AIR restriction applies. Check the official Geneva Stick'AIR status and guidance before driving into the city.

Many UK policies include cover for Switzerland, but you should confirm this before travelling — Switzerland is outside the EU, so check whether a green card or extra documentation is needed, and that breakdown assistance covers EVs.

You will need a valid passport, UK driving licence, V5C logbook (or hire agreement), insurance documents and a UK identifier displayed on your vehicle. Switzerland is in the Schengen area for travel but outside the EU customs union.

At present, there is no separate per-trip toll for passenger cars through the Gotthard road tunnel. The A2 is part of the standard Swiss motorway system, so a valid motorway vignette is required. See the official Swiss motorway-vignette guidance.

Some breakdown policies have specific EV conditions. It’s recommended to confirm battery-related coverage and Alpine recovery before travelling.

There are no roaming fees. You pay per charging session at the price shown in the app, the same way you do in the UK.

Yes. Your free easyCharging key tag works at compatible chargers across Europe — handy in tunnels, car parks or anywhere mobile signal drops.

One easyCharging account covers charging across the UK and mainland Europe, including France, Spain and Italy, with coverage continuing to expand.

Yes, if your car has CCS Combo 2 or Type 2: these are the European standards for DC and AC charging. Bring your usual Type 2 cable for socketed AC chargers; fast chargers commonly have a cable attached. Check the exact station connector in the app. See the EU's official charging-systems guide.

Yes. Charging sessions abroad appear in the same history as your UK sessions — one place for every charge, ideal for trips and expenses.