Your most common questions answered

Did you know that an EV can save you £176 in running costs for every 1,000 miles driven? Only 1% of EV drivers would switch back to petrol or diesel.

Most EV drivers ask...

This depends on the charging point you are using so please check with the station operator and follow their guidelines.

During the registration process, we will ask you for your payment card. Your card will then be billed on the first business day of every month according to your charging spending.

If you don't want to use the easyCharging app every time you charge your car, you can order a free RFID card in the app. You can then use these to start and stop charging without opening the mobile app.

It's perfectly safe to drive or charge your EV in the rain or other weather conditions. All EVs must comply with tough technical regulations, including crash and electrical safety.

DC charger points charge your battery to 80 percent of its capacity at full speed and then reduce the output. They are safe and prolong your battery performance.

The speed at which your car battery is charged depends on the outside temperature - a cold battery charges slower than a warm one.

With easyCharging app you can choose from Level 1, Level 2 and DC fast charging stations. Level 1 regular AC charging stations are the slowest type of chargers providing about 2 to 5 miles of range per hour of charging. Level 2 chargers offer about 10 to 60 miles of range per hour of charging and DC fast chargers can provide approximately 60 to 100 miles of range in just 20 minutes of charging. The actual speed can vary based on the charger and vehicle model.

No, we don't charge you any membership or subscription fees. It's completely free to use the mobile app.

Although you can't reserve a charging station in advance you can check whether it's available, in use or offline before driving to the station.

Charging stations in the easyCharging app are compatible with all major electric car makes and models. Don't forget to use the filter to search for stations compatible with your socket type!

The average lifespan of an EV battery is generally about 10 to 20 years, but this can vary based on the vehicle model, battery type, and usage patterns. After this period, the battery may still function but with reduced efficiency and range.

The lifespan of an EV battery is influenced by various factors, including the type of battery, vehicle usage, charging frequency, and environmental conditions. Adopting good charging habits, such as avoiding extremes in charging levels and not relying excessively on fast charging, can help maximize the longevity of the battery.

Maximizing battery life and efficiency in electric vehicles (EVs) involves adopting specific charging practices and overall battery management strategies. Keep your battery's state of charge between 20% and 80%. Use Level 1 or Level 2 charging (slow charging) for everyday charging and DC fast chargers for longer trips.

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Registering to easyCharging is free.