24/7 support for EV drivers
If something isn’t working at the charger, you don’t need to stress. Our support team can help you start or stop a session, release a stuck cable, activate your RFID key tag, or troubleshoot a charger — all in real time. Whether you’re charging in the UK, France, Germany or anywhere else in Europe, we’re here to get you back on the road quickly.
Choose your language below to reach our support team.
English Support
Availability: 24/7
Phone: +44 20 8106 2497
UK Freephone: (from within UK) 0800 048 8544
French Support
Availability: 07:00–22:00 CET
Phone: +33 8 05 10 27 77
German Support
Availability: 08:00–19:00 CET
Phone: +49 30 3308 35155
Most common EV charging issues
What should I do if charging won’t start?
First, unplug the connector fully and reconnect it firmly. If you're using the app, try starting the session again. If you're using an RFID tag, tap the tag one more time. If the charger still doesn’t react, please call our support team.
How do I stop charging?
Stop the session in the easyCharging app by swiping “End charging.” If the charger doesn’t respond, tap your RFID tag to try again. Still stuck? Call support.
What if the cable won't unlock?
Most EVs lock the charging cable during charging. Try locking and unlocking your car — this usually releases it. If the cable remains stuck, call our support team.
Why won’t the charger recognise my RFID tag?
Hold the tag closer to the reader for 1–2 seconds. Check in the app that your tag is activated. If the tag is active but still not working, call support.
Why does the app show the charger as available but it doesn’t work?
Sometimes the charger is offline or recently became unavailable. Restart the app, try another connector, or contact support.
The session started but my car isn’t charging — why?
Reconnect the cable firmly and wait a few seconds. Your EV or the charger may have paused the session automatically. If it still won’t charge, call support for live assistance.
Why am I being charged even though my car stopped charging?
Some chargers bill for “occupied time” after charging stops. Always stop the session in the app or using your RFID tag before unplugging.
Why can’t I see my receipt in the app?
Refresh the app — sometimes it takes a few minutes. If you still don’t see it after 10 minutes, contact support.
Explore our extensive network
easyCharging offers access to a vast network of 900,000+ charging points across Europe
