Get in touch 24/7

Reach our phone support whenever you experience an issue charging your electric car at one of our charging stations in the United Kingdom, France or even Germany.

Language: English

Service Hours: 24/7

Phone number: +442081062497

UK Freephone number: 0800 048 8544
(from within UK)

Language: French

Service Hours: 07:00-22:00 CET

Phone number: +33186472690

Language: German

Service Hours: 06:00–22:00 CET

Phone number: +4930330835155

Most common EV charging issues

Check the cable connection or try reconnecting the charging cable again.

Swipe to end charge in your easyCharging mobile app. If that doesn't work, try again with your RFID card or in the app. If the charging doesn't stop after several attempts, please call our support, and we can help you stop the charging remotely.

Your EV has a built-in cable release mechanism. Try locking and unlocking your car using the central locking system - this should release the cable. If you still can't release the cable, please give us a call.